Frequently Asked Questions
What is VERIDZ?
VERIDZ is a Canadian-operated online retailer specializing in men's apparel for customers across the United States. We offer a carefully selected range of everyday clothing, including sweaters, polos, pullovers, and other wardrobe essentials that combine comfort, durability, and timeless style. Our website displays prices in U.S. Dollars (USD), and we currently ship to U.S. addresses only.
Where is your store based?
VERIDZ is based in Toronto, Ontario, Canada. Our business office and customer support are managed from this location, while we serve customers throughout the United States. All prices on our website are displayed in U.S. Dollars (USD), and we currently ship to U.S. addresses only.
Do you ship internationally?
We currently only ship to the United States.
How long does delivery take in total?
Delivery is completed in three stages:
● Processing time: 1–3 business days (order preparation and handling)
● Transit time: 7–14 business days (carrier delivery after dispatch)
● Total delivery time: Approximately 8–17 business days from the date of purchase
How can I track my order?
Once your order is shipped, you will receive a tracking number via email so you can follow your delivery on our order tracking page.
Which shipping carriers do you use?
We use trusted carriers such as DHL and USPS to ensure reliable and secure delivery.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, Diners Club, Union Pay and also digital wallets like PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes, all transactions are processed through secure, PCI-compliant payment systems with SSL encryption.
What is your return policy time frame?
You can request a return within 30 days of receiving your order.
What condition must items be in for returns?
Items must be unworn, unused, unwashed, and returned with original tags and packaging.
Who pays for return shipping?
If the item is defective or incorrect, we cover return shipping. Otherwise, customers are responsible for return shipping costs.
How long does a refund take?
Refunds are processed within 7 business days after approval. Banks may take additional time to reflect the amount.
Do you offer exchanges?
We do not offer direct exchanges. You may return the item for a refund and place a new order.
Is VERIDZ a legitimate store?
Yes, VERIDZ is a registered business operating under the name VERIDZ. We maintain transparent policies, secure payment processing, and dedicated customer support. Our business is registered under BIN 1001560195 and is based at 15 Vena Way 1202, Toronto, ON M9M 2V9, Canada.
Do you sell my personal data?
No, we do not sell personal information. Data is only used to process orders and improve customer experience.
Contact Information
Website: Veridz.com
Company Name: VERIDZ
BIN: 1001560195
Phone: +1 (705) 988-8822
Email: info@veridz.com
Address: 15 Vena Way 1202, Toronto, ON M9M 2V9, Canada
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)
Response Time: We aim to respond within 1–2 business days.